WELCOME TO AUTOMOBILE DOCTOR INDIA PRIVATE LIMITED

Cancellation/Grievance Redressal Policy

Automobile Doctor India Private Limited strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances, and disappointments via channelized approach, review, and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. The user can cancel/stop using services of Automobile Doctor India Private Limited at any point of time. In case, Automobile Doctor India Private Limited needs to send some final settlement amount to user then Automobile Doctor India Private Limited can settle the same within 7 days of user cancelling the services.

Automobile Doctor India Private Limited Policy on grievance redressal follows the under noted principles.
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  • Automobile Doctor India Private Limited users are to be treated fairly at all times.
  • Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
  • Users are informed about the channels to escalate their complaints, concerns, and grievances within Automobile Doctor India Private Limited and their rights if they are not satisfied with the resolution of their complaints.
  • Automobile Doctor India Private Limited will take care of all complaints

efficiently and fairly as they value each user.

  • All employees at Automobile Doctor India Private Limited must work in good faith and without prejudice to the interests of the users.

Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Automobile Doctor India Private Limited. They can give their complaint/ feedback in writing or email/letter on any social page. If user’s grievance is not resolved within 7 days or if they are not satisfied with the solution provided by Automobile Doctor India Private Limited, they can approach the Tiered Grievance Redressal Mechanism provided by Automobile Doctor India Private Limited.

How to reach Automobile Doctor India Private Limited?

Step 1:
• You can write to Automobile Doctor India Private Limited at www.indianautomobiledoctor.com
• You can even reach out to Indian Automobile Doctor on YouTube, Facebook, Twitter, Linkedin, and Instagram. You can put your grievances on these online pages.

Step 2:
Write to:
Indian Automobile Doctor
Plot no L-1666,Dumduma HB Colony
Aiginia, Khandagiri
Bhubaneswar
Khurda
Odisha-751019